717.397.4729

Meet Our Team

PERSONAL LINES TEAM


Rick Ross

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My primary effort is providing competitive auto insurance to my friends here in Lancaster and surrounding counties. I have been a licensed agent for over 30 years, and a certified insurance counselor for over 25 years. I enjoy counseling more than selling insurance, so if you have a question concerning personal coverage, call me. I am married with three children, a F&M grad, Frisbee enthusiast, builder of the Laserdome, and have volunteered for the Senior Games for many years.


Deb

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Specialize in homeowners, renters, flood and rental properties
Over 13 years of insurance experience
Property/Casualty and Life & Health licensed
Notary Public
Nothing better than knowing I provided great coverage at a great price!


Crystal

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Specialize in personal auto insurance
Over 6 years of insurance experience
Property/Casualty licensed
I love giving clients better coverage and still saving them money!


Melanie

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Specialize in claims, homeowners, life & health
Over 10 years insurance experience
Property/Casualty and Life & Health licensed
Getting claims paid quickly and fairly makes my day!


Alex

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Personal Lines Customer Service

Alex is licensed in all lines of property & casualty insurance and has her B.S. in Marketing from Indiana University of PA, and will be specializing in the area of personal home and auto insurance.


Georgia

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Personal Lines Customer Service

Georgia has been in the customer service industry for 5 years and is a recent graduate of Millersville University with a B.S. in Business Management.




BUSINESS INSURANCE TEAM


Bill Ross Jr.

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I enjoy helping with insurance for all type of businesses... small, medium and large. I have been a licensed agent for 35 years, and hold both the CPCU and CIC designations. My goal is to help you protect your business and your livelihood. I am married with three children, Lehigh grad, amateur soccer player, and lover of all things outdoors. I've been involved with our community through Boxes of Hope, Junior Achievement, Boy Scouts of America, Manheim Twp Fire Council, Lancaster Assoc of Insurance and Financial Advisors, and Rotary International.


Larry

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Specializing in business insurance, trucking insurance and all types of bonds.
Juniata College grad with over 45 years of insurance experience
Property/Casualty and Life & Health licensed
Married with too many children to count
Over 20 years of service with East Petersburg Rotary Club
Nothing better than knowing I saved a client's business from potential disaster!


Kim

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Some people like shopping, but I like shopping for business insurance bargains. With over 20 years of experience, I work with some of the top insurance companies in the world to put together the best "protection value" for our business clients. I completed the CISR (Certified Insurance Service Representative) designation and am currently working toward obtaining my MLIS designation. I am a tutor for the Lancaster/Lebanon Literacy Council, like long walks on the beach, good books, Pi˜a Coladas... getting caught in the rain. But what I really find satisfying is putting together a solid protection plan while saving my business clients money!


Sandy

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My specialty is business insurance customer service. When it comes to getting policies, certificates and auto ID cards issued, they get done right and they get done FAST! With over 25 years of insurance experience, I've earned my CISR and CPIW designations and received the Insurance Professionals of Lancaster Co's Education Award.

I've been involved with the American Cancer Society "Relay for Life" for over 10 years, and am an Inspector of Elections in Manor Township. Besides scrapbooking and beaching it with a good book, the thing I really enjoy is hearing a customer say "Wow, I can't believe you got that to me so fast!"


Karen

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Will be focused on Business Insurance Customer Service, has over 15 years of insurance experience, is fully licensed in Property/Casualty and Life & Health.

Karen has earned both the CISR & CPIA designations, and enjoys assisting clients with their insurance needs by providing world-class customer service.


Jody

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I help our business customers find a payment plan that fits their budget and suits their cash flow. Billing questions, automatic draft issues, and premium financing... it doesn't get any better than that! Plus, I can help with all sorts of bonds... sidewalk bonds, lost security bonds, contract bonds, janitorial bonds and fidelity bonds.

Over 28 years of insurance experience
Property/Casualty Licensed
CISR Designation
Notary Public




LIFE & HEALTH DEPARTMENT


Melanie

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Specialize in claims, homeowners, life & health
Over 10 years insurance experience
Property/Casualty and Life & Health licensed
Getting claims paid quickly and fairly makes my day!


Larry

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Specializing in Medicare Supplement plans, Group Health Plans and all types of Life Insurance.
Juniata College grad with over 45 years of insurance experience
Property/Casualty and Life & Health licensed
Married with too many children to count
Over 20 years of service with East Petersburg Rotary Club
I make the whole Medicare puzzle easy to understand!


Bill Ross Jr.

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I enjoy helping with insurance for all type of businesses... small, medium and large. I have been a licensed agent for 35 years, and hold both the CPCU and CIC designations. My goal is to help you protect your business and your livelihood. I am married with three children, Lehigh grad, amateur soccer player, and lover of all things outdoors. I've been involved with our community through Boxes of Hope, Junior Achievement, Boy Scouts of America, Manheim Twp Fire Council, Lancaster Assoc of Insurance and Financial Advisors, and Rotary International.




ADMINISTRATIVE TEAM


Hope

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Accounting/Bookkeeping

Licensed Agent since 1994
CISR Designation (Certified Insurance Service Representative)
Community Service: Boxes of Hope (A Post- Prom Food Drive), Manheim Twp Youth Aid Panel (Chair Person since 1993), Court Appointed Special Advocate (CASA) for children (2009 - present).


Janie

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Filing, data entry, commissions & marketing
Over 12 years insurance experience
Co-developed Lampeter-Strasburg Lacrosse
Volunteer with L-S Reading Program
L-S Classroom Mother







MEMBERS

Ross Insurance Agency • 1496 Lititz Pike • Lancaster, PA 17601
Phone: (717) 397-4729 • Fax: (717) 397-6756 • Email:
Ross Insurance Agency is your independent alternative to national insurance agencies providing home insurance, life insurance, health insurance,
and car and automobile insurance in Lancaster, PA.

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